Oh, the TWIC card is a port access ID that the
Well, it went so well last time. It took 3 appointments to get them to accept my application, then 2 appointments to get my card, which, also, turns out, was sent to the wrong office, so I missed a couple days of work chasing it down because they refused to mail it.
Well, as I said, last time, I invited them to eat a dick.
3 years later, I have applied for a renewal. OK, it was way too expensive, but the process has been streamlined, and, I'm pleased to report, it went as well as it possibly could. I made my appointment online, found a local office, and did my renewal. The one guy running the show was fast and efficient, polite even, and I was back on the road in 25 minutes. One week later my card showed up in the mail. EVERY. SINGLE. MISTAKE. GOT. CORRECTED.
So, last time I wrote, an exec from Morpho Trust called me at my home, scaring the shit out of me, and personally apologized for all their fuckups. I've got to say, they have really gotten their shit together, going by my experience.
So, to the folks at Morpho Trust, I say attaboy. I'm not going to thank someone for merely doing their job, but I sure do appreciate the improvements they made. Morpho Trust is no longer invited to eat a dick, in my book.